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OTG is a hospitality group that is transforming the airport travel experience for millions of travelers every year. OTG combines world-class hospitality and award-winning cuisine with innovative design and state-of-the-art technology. OTG s restaurant concepts are complemented by the company s tablet experience, which was the first of its kind in the industry. Since 1996, OTG has been redefining the guest experience in airports, transforming the way passengers interact with the terminal. The company is currently one of the leading airport food and beverage operators in North America with more than 350 restaurants and retail locations across 10 airports. For more information, visit OTGexp.com or follow OTG on Instagram or Twitter at @OTGexp.com
The HRIS Manager is an intermediate position within the HRIS structure. The primary focus of this position is the support the maintenance of the human resource management system (HRMS) in addition to other systems supported by the HRIS team. This position serves as a technical point of contact for assigned functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The HRIS Manager also supports HRMS upgrades, patches, testing and other technical projects as assigned.
System Maintenance: Assist in the review, testing and implementation of HRMS upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRMS tables. Document process and results.
Production Support: Provide support for HRMS, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
Projects/Process Improvement: Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Serve as a key liaison with third parties and other stakeholders (e.g. payroll). Use project management skills in managing projects. May provide overall project management for a given HR initiative.
Reports/Queries: Write, maintain and support a variety of reports or queries using appropriate reporting tools. Assist in development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data.
Training: Develop user procedures, guidelines and documentation. Train clients on new processes/functionality. Train new system users.
Individual Development: Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Through classes, reading, CBTs or other mechanisms, continuously increase both HR knowledge and HRIS application/tools knowledge. Participate in user group meetings/conferences.
Required Education and Experience
Bachelor's degree in related field or equivalent work experience.
Two to four years of HRIS or HR generalist or specialist experience.
One to two years of project management experience.
Systems implementation experience.
Computer proficiency and technical aptitude with the ability to use Microsoft products, including PPT, experience with HRIS and databases.
Excellent communication and organizational skills.
This is a full-time position, and hours of work and days are Monday through Friday, 9:00a.m. to 5:30p.m.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.More detail about OTG Management - HQ part of OTG, please visit
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