Current College Students - Technical RMA Specialist
200e E 24th St
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The role will be responsible for all aspects of returns and replacements fulfillment. This is not a customer-facing role. Responsibilities includes:- Working closely with Customer Support Manager to properly document all returned devices- Categorize the returns, and bring each device through a recovery process to be used as replacements.- Track all materials required for the job, and report when supplies need to be re-ordered.- Assist the Customer Support team with preparation of replacements shipments.- Assist the Customer Support Manager with returns/replacements metrics on a weekly basis.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.